Open Government Action Plan commitment 4: be more accountable for public services
Progress reports on our commitment to improve accountability of public services as part of our open government action plan.
Progress to March 2020
Commitment milestones have been altered slightly due to delays caused by pre-election period restrictions
| Milestones | Update | Progress | |
| 1 | Engage with Commitment Signatories |
Met with each Signatory individually, and held collaborative workshop to build shared understandings and purpose of work moving forwards, Spring 2019 |
✔ Complete |
| 2 | Form civil society partnerships working group |
Held first meeting April 2019; workshop on co-design of citizens engagement June 2019 |
✔ Complete |
| 3 | Commission baseline research into accountability landscape |
Contracted EKOS Consultants Ltd. to conduct desk-based research to assess existing accountability bodies operating in Scotland for public services, and to assess some examples of citizens engagement in scrutiny activities to help inform best practice (if taken forward), published September 2019 |
✔ Complete |
| 4 | Public and practitioner engagement work procured |
Contractor appointed September 2019 |
✔ Complete |
| 5 | Social Research: Peoples survey design – Collaborative Working Group workshop w/contractors |
Meeting held 20 September 2019, initial research methodology review and survey design Meeting held 14 October 2019, survey questions approved |
✔ Complete |
| 6 | Holyrood Events Ltd. public service practitioners event |
Commitment 4 workshop delivered, 16 October. Discussion on gaps / improvements in access to accountability, as part of early stage research data gathering to inform final solutions development |
✔ Complete |
| 7 | Social Research: survey dissemination |
CAS delivered through YouGov |
✔ Complete |
| 8 | Snook: Interviews |
Series of one-to-one interviews and/or small focus groups conducted to inform design and content of national workshop discussions, and engage diversity of participant types ; CWG Partners supported |
✔ Complete |
| 9 | Snook: Peoples workshops x 9 (Scotland wide) |
First set of national workshops delivered late February ; Snook due to complete all events by mid-March |
🙂 On Track |
| 10 | Snook: Service delivery, scrutiny & regulatory bodies consultation event x 1 |
Scheduled for 6 April – to sense check / cross-reference public engagement findings with practitioners for feasibility and buy in | 🙂 On Track |
| 11 | Snook: Solutions development workshop |
Before end April 2020 |
🙂 On Track |
| 12 | Snook: Research analysis & recommendations report debrief session |
Due end of April 2020 | 🙂 On Track |
| 13 | CWG meeting – to feedback on findings and proposed “tests of change” | Early May 2020 | 🙂 On Track |
| 14 | Independent Chair’s Year 2 Interim Report | June 2020 | 🙂 On Track |
| 15 | Tests of Change – delivery, led by agreed Signatories w/Partners’ support | May-August 2020 | 🙂 On Track |
| 16 | Project Insights Reports | August 2020 | 🙂 On Track |
| 17 | Commitment 4: Final Programme Report – business case for next steps under Action Plan 3, proposed improvements to access | September 2020 | 🙂 On Track |
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