Planning and Environmental Appeals Division (DPEA): annual review 2022 to 2023
Planning and Environmental Appeals Division's annual review of its performance for 2022 to 2023.
What We Have Achieved
Our figures for the amount of cases we process in a year has continued to improve by another 10% on top of the 30% year in year improvement last year. We have exceeded our targets for deciding delegated appeals determined with no further procedure by 6%, and by 7% for those determined by site inspection.
We continue to recognise that to improve the quality and speed of our decision making we need to remain focused on continuous improvement and enhance the support systems we have in place for all reporters to broaden and deepen their skills.
The number of planning permission appeals that should have been submitted to a planning authority’s Local Review Body (LRB) rather than ourselves continues to be an issue. We are continuing to monitor the decision notices issued by them and where the notices don’t clearly indicate which route applicants need to use to get their applications reconsidered we point this out to the authorities and ask them to review their processes for issuing decision notices to ensure that the route for reconsideration of decisions is always clear. We have also reviewed our guidance on this issue in regard to the terminology used. The main cause appears to be users of the e-development portal indicating an appeal to Scottish Ministers rather than to the LRB.
Planning And Other Appeals
The Scottish Government places great emphasis on the importance of a modern planning service to stimulate sustainable economic growth and to encourage investment in Scotland. One of the key objectives of planning reform was to remove unnecessary delays and to speed up decisions on planning applications and appeals.
As part of these reforms planning authorities are expected to submit a completed Planning Authority Response Form (PARF) within 21 days of receipt of a valid planning related appeal. We monitor the performance of the planning authorities in meeting this target and engage regularly with any that are consistently underperforming and causing delays in our ability to reach decisions on such appeals.
The table below gives details of each planning authority’s performance in this respect.
Planning authority | PARFS received in year | Returned within 21 days | % Returned within 21 days | Average days to submit |
---|---|---|---|---|
Aberdeen City Council | 13 | 10 | 77% | 21 |
Aberdeenshire Council | 21 | 12 | 57% | 20 |
Angus Council | 4 | 2 | 50% | 20 |
Argyll and Bute Council | 2 | 1 | 50% | 27 |
Cairngorms National Park Authority | 2 | 1 | 50% | 22 |
City of Edinburgh Council | 108 | 55 | 51% | 23 |
Clackmannanshire Council | 1 | 1 | 100% | 15 |
Comhairle nan Eilean Siar (Western Isles Council) | 1 | 1 | 100% | 19 |
Dumfries and Galloway Council | 12 | 6 | 50% | 27 |
Dundee City Council | 9 | 7 | 78% | 17 |
East Ayrshire Council | 3 | 1 | 33% | 22 |
East Dunbartonshire Council | 4 | 4 | 100% | 18 |
East Lothian Council | 2 | 0 | 0% | 34 |
East Renfrewshire Council | 7 | 1 | 14% | 30 |
Falkirk Council | 5 | 3 | 60% | 32 |
Fife Council | 31 | 6 | 19% | 27 |
Glasgow City Council | 24 | 11 | 46% | 31 |
Highland Council | 17 | 8 | 47% | 26 |
Inverclyde Council | 1 | 1 | 100% | 19 |
Loch Lomond and the Trossachs National Park Authority | 5 | 4 | 80% | 17 |
Midlothian Council | 6 | 5 | 83% | 18 |
Moray Council | 7 | 6 | 86% | 18 |
North Ayrshire Council | 5 | 2 | 40% | 25 |
North Lanarkshire Council | 9 | 1 | 11% | 32 |
Orkney Islands Council | 1 | 0 | 0% | 29 |
Perth and Kinross Council | 12 | 8 | 67% | 23 |
Renfrewshire Council | 3 | 2 | 67% | 20 |
Scottish Borders Council | 6 | 5 | 83% | 22 |
Shetland Islands Council | 1 | 1 | 100% | 21 |
South Ayrshire Council | 3 | 0 | 0% | 29 |
South Lanarkshire Council | 4 | 2 | 50% | 25 |
Stirling Council | 5 | 2 | 40% | 26 |
West Dunbartonshire Council | 4 | 3 | 75% | 22 |
West Lothian Council | 33 | 13 | 39% | 26 |
Overall | 371 | 185 | 50% | 24 |
With delegated appeals determined by initial written submissions and a site inspection our percentage decided within target was better this year at 87% and our average time taken to determine them was also better at 11.6 weeks, compared to 81% and 12.2 weeks last year. These figures are particularly pleasing when the increase in volume of appeals decided by this method are taken into consideration, 252 appeals this year compared to 206 last year.
With regard to planning appeals, 39 appeals were allowed and 37 appeals dismissed where local planning authority planners recommendation was to grant consent and 38 appeals allowed and 26 appeals dismissed where local authority planners recommendation was to refuse consent.
For more complex appeals determined by the use of further written submissions we did not meet our 80% target for completion within 20 weeks, although the percentage did increase from 66% to 70%, whilst the average time taken remained static at 21.6 weeks.
The low number of delegated appeals that require to be determined by use of hearing and inquiry sessions will always make it more difficult for us to meet our targets for their determination. Even a doubling of the number of appeals determined by these methods this year, from four to eight, gives little scope for the leeway available when decision numbers are in the hundreds. That being said we are disappointed that no such appeals have been determined within target this year.
For more detail on these matters please see performance against our targets.
We have dealt with appeals for significant development proposals including:
Location | Houses / Flats | Decision |
---|---|---|
Alloa | 91 | Appeal Allowed |
Armadale (South West Main Street) | 375 | Appeal Allowed |
Armadale (Upper Bathvile) | 280 | Appeal Dismissed |
Balerno | 350 | Appeal Dismissed |
Bathgate | 189 | Appeal Allowed |
Bearsden | 65 | Appeal Allowed |
Bo'ness | 12 | Appeal Allowed |
Bothwell | 44 | Appeal Dismissed |
Bridge of Weir | 39 | Appeal Allowed |
Carnoustie | 60 | Appeal Dismissed |
Clydebank | 99 | Appeal Allowed |
Cupar | 40 | Appeal Allowed |
East Calder (Drumshoreland Garden Community, 108 Hectare) | 1800 | Appeal Dismissed |
East Calder (Drumshoreland Garden Community, 58 Hectare) | 400 | Appeal Dismissed |
East Calder (Oakbank Road) | 90 | Appeal Allowed |
East Whitburn | 104 | Appeal Allowed |
Edinburgh (Bath Street) | 20 | Appeal Dismissed |
Edinburgh (Canongate) | 76 | Appeal Allowed |
Edinburgh (North of Craigs Road) | 500 | Appeal Dismissed |
Edinburgh (Dundas Street) | 50 | Appeal Dismissed |
Edinburgh (Lasswade Road) | 99 | Appeal Allowed |
Edinburgh (Watertoun Road) | 49 | Appeal Allowed |
Elderslie | 25 | Appeal Allowed |
Falkirk | 91 | Appeal Allowed |
Forfar | 245 | Appeal Dismissed |
Forres | 48 | Appeal Allowed |
Glenrothes | 200 | Appeal Allowed |
Gorebridge | 308 | Appeal Dismissed |
Inverkeithing | 180 | Appeal Dismissed |
Johnstone | 53 | Appeal Allowed |
Lanark | 36 | Appeal Allowed |
Larbert | 250 | Appeal Dismissed |
Lennoxtown | 49 | Appeal Dismissed |
Livingston | 300 | Appeal Allowed |
Monifieth | 50 | Appeal Dismissed |
Paisley | 603 | Appeal Allowed |
Penicuik | 46 | Appeal Allowed |
Plean | 117 | Appeal Allowed |
St Andrews | 18 | Appeal Dismissed |
Stoneyburn | 300 | Appeal Allowed |
Wellwood | 140 | Appeal Allowed |
West Calder (Mossend, Site K) | 67 | Appeal Allowed |
West Calder (Mossend, Site Y4) | 22 | Appeal Allowed |
West Calder (South of West Mains Crofts) | 17 | Appeal Dismissed |
We publish weekly statistics on all developments with 10 or more houses.
Review year | Houses/Flats consented |
---|---|
2022/23 | 3700 |
2021/22 | 1851 |
2020/21 | 2258 |
2019/20 | 9410 |
2018/19 | 1719 |
Location | Turbines | Decision |
---|---|---|
Rickarton, Stonehaven | 11 | Appeal Allowed |
North East of Strachur Village, Argyll & Bute | 9 | Appeal Allowed |
Parton, Castle Douglas | 7 | Appeal Dismissed |
Corsock, Castle Douglas | 9 | Appeal Dismissed |
Cornharrow, St John’s Town of Dalry (SJTD) | 8 | Appeal Allowed |
South West of Moniaive, Dumfries & Galloway | 9 | Appeal Allowed |
Glenshimmeroch Hill and Kinair Hill, SJTD | 10 | Appeal Allowed |
Sorn, Ayrshire | 5 | Appeal Dismissed |
Rogart, Highland | 7 | Appeal Dismissed |
Sandside, Reay, Caithness | 7 | Appeal Dismissed |
Dunbeath, Caithness | 6 | Appeal Dismissed |
Lyth, Wick | 11 | Appeal Allowed |
Dufftown, Moray, AB55 | 7 | Appeal Allowed |
East of Fardens, Skelmorlie, Ayrshire | 10 | Appeal Dismissed |
Costa Head, Orkney | 4 | Appeal Allowed |
Hesta Head, Orkney | 5 | Appeal Allowed |
In 2022/23 DPEA reporters granted planning permission for 300 MW of output.
Statistics for all wind turbine appeal decisions are published on our website
Other notable appeals decided in this year include:
- As in the last few years a number of appeals relating to short stay commercial visitor accommodation
- A new quarry for sand and gravel extraction in West Linton
- Fish farm at Loch Hourn, Arnisdale
- A care home in Banchory
- A number of LED digital display advert appeals in Edinburgh
- A solar photovoltaic array in Invergowrie
- Change of use of Carriston Reservoir to a fishery
- Erection of 21 maturation warehouses in Bathgate
- Extension to Sheephill Quarry, Milton
- Factory and office accommodation in Ellon
Recalled Appeals
Reports were submitted to Scottish Ministers in two appeals that had been recalled for their consideration. These were for a new access road and active travel route from Edinburgh Airport to Gogar Roundabout, and a mixed use development near Meadowfield Farm, Turnhouse Road, Edinburgh.
Called In Planning Applications
As listed below, 18 reports for called-in planning applications were submitted to Scottish Ministers for their consideration.
Location | Proposed developments |
---|---|
Faray, Orkney | 6 Wind Turbines |
Crookbridge, Stirling | Offices, retail, drive-thru restaurant |
Isle of Whithorn, Newton Stewart | Boat shed and related facilities |
Business Park, Dingwall | Office/Workshop and storage unit |
Business Park, Dingwall | Storage and office unit |
Business Park, Dingwall | Office/Workshop |
Damhead, Edinburgh | 9 houses |
St. Vincent Street, Glasgow | Conversion of offices to 14 serviced flats |
Yoker Ferry Road, Glasgow | 36 flats |
Strathdon, Aberdeenshire | Conversion of building to house |
Clickimin Loch, Lerwick | Demolition of building and erection of house |
Post Office, Kyleakin, Isle of Skye | Replace annex with house |
Crimond, Cannich, Inverness | A house |
Bonar Bridge, Ardgay, Highlands | Tourist facilities, use of site for Campervans |
Various streets, Campbeltown | Demolition of five tenement blocks |
Sheephill Fort, Auchentorlie | Quarrying operations |
Market Place, Portree | Siting of catering trailer |
Netherton Farm, Renfrew | Variation to wording of a planning condition |
Planning Obligation Appeals
As with the previous year decisions were issued for ten planning obligation appeals in 2022/23, some details of which are shown in the following table.
Authority | Modification sought | Decision |
---|---|---|
Argyll and Bute Council | The Use of the Garage/Ancillary Accommodation at the Appeal Site is to be Restricted to Use Ancillary to the Main House | Appeal Allowed |
Dundee City Council | Education Contributions | Appeal Allowed |
East Dunbartonshire Council | Education Contributions | Appeal Dismissed |
Highland Council | Separate Sale of House from a Neighbouring Industrial Unit | Appeal Allowed |
Midlothian Council | Education Contributions | Appeal Allowed |
North Lanarkshire Council | Education Contributions | Appeal Allowed |
Perth and Kinross Council | Education Contributions | Appeal Allowed |
West Lothian Council | Town Centre Improvement Contributions | Appeal Allowed in Part |
West Lothian Council | Town Centre Improvement Contributions | Appeal Allowed |
West Lothian Council | Cemetery Contributions | Appeal Allowed |
Local Development Plan Examinations (LDP)
In 2022/23 Circular 6/2013: Development Planning provided further guidance on Ministers’ expectations in terms of moving swiftly from the main issues report stage through to proposed plan, examination and adoption with a view to ensuring that we had an up to date, plan led system.
The Circular has now been replaced with Guidance and DPEA has had early discussions with planning authorities, Heads of Planning Scotland and key agencies in relation to how the new process will work.
Three LDP examinations, further details of which are given in table 6A, were completed in 2022/23. The examinations were completed in an average of 60 weeks, which is over the target of 9 months (39 weeks) referred to in Circular 6/2013. Modifications were recommended in relation to all proposed plans, ranging from minor modifications to conclusions regarding deficiency or non-compliance with national policy.
There were five ongoing examinations with us at the end of the review period. Subsequent to which we completed the examination of the Argyll and Bute Proposed Local Development Plan. There will be no new proposed plans submitted to us before the end of March 2024 due to the changes in the development plan process. However, 10 planning authorities have told us they expect to submit evidence reports to us as part of the new Gatecheck process by then.
We will continue to drive continuous improvement in this area of our work, and seek to implement best practice with agreement of all involved in implementing new processes required by changes to the planning system.
To support that, we strongly encourage those authorities that are in the process of preparing their evidence report or proposed development plan to engage with us at an early stage. This should be as early as possible in the process.
Since 2018/19 we have liaised earlier and more regularly during the plan preparation stage and we have continued to build on this in years following. A key aim of this engagement is to assist the authority in marshalling the representations into sensible groups. Authorities will also want to ensure that sufficient time is factored into their timetable for the administrative task of pulling their examination material together.
This year as part of the early stage engagement we met with the LDP teams of four planning authority’s – Scottish Borders, City of Edinburgh, East Ayrshire and Loch Lomond & The Trossachs.
We work closely with authorities in the period leading up to submission of the plan for examination. If we are to complete examinations in reasonable time it is essential that authorities provide accurate timescales of when the plan will be submitted. We have previously sought to line reporters up for examinations in order that work can commence as soon as possible after it has been submitted. However, slippage in submission of plans has resulted in reporters not being allocated to a plan until it is actually received. As reporters workloads are scheduled up to six months in advance this has meant delays to the examination commencing with a knock on impact on the time taken to complete the examination.
Other Casework
DPEA deals with a wide variety of non-planning casework including inquiries held under the Electricity Act, the Transport and Works Act and inquiries into Roads Orders and Compulsory Purchase Orders. These casework types tend to be very resource-intensive for DPEA, both in terms of reporter and caseworker commitment, and remain a focus of efficiency initiatives.
We also have responsibility for determining environmental appeals made to Scottish Ministers against decisions made by SEPA in relation to the control and prevention of pollution, water quality and waste management.
Statistics giving the volume and breakdown of casework are in tables 1 to 3 of Appendix A to this report.
Electricity Act Cases
Applications to construct or vary electricity generating stations (including onshore wind farms) with a capacity of more than 50 megawatts are made to the Scottish Ministers under section 36 and 36C of the Electricity Act 1989. Scottish Ministers also deal with applications to construct overhead electric power lines (section 37) and, where these cannot be agreed, applications for any necessary wayleaves over land for the purpose of constructing or maintaining access to power lines.
This year five reports were submitted to Ministers for applications for section 36 wind farms. Those were for; Sheirdrim, Argyll & Bute; Kirkan, Garve, Highland; Clashindarroch, Huntly, Aberdeenshire; Clauchrie, Barhill, South Ayrshire and Shepherds Rigg, Carsphairn, Dumfries & Galloway.
At the end of the review period we had in-hand a further 11 Section 36 applications for wind farms and five Section 37 applications for different parts of the same power line, plus an application for a part of a different power line, as listed below.
DPEA reference | Planning authority | Type & Name |
---|---|---|
WIN-110-3 | Aberdeenshire Council | Wind Farm - Glendye |
WIN-130-6 | Argyll and Bute Council | Wind Farm – Narachan Hill |
WIN-130-7 | Argyll and Bute Council | Wind Farm – Clachaig Glen |
WIN-170-2007 | Scottish Borders Council | Wind Farm – Faw Side |
WIN-270-15 | Highland Council | Wind Farm – Kintradwell |
WIN-270-16 | Highland Council | Wind Farm – Cairn Duhie |
WIN-270-17 | Highland Council | Wind Farm - Corriegarth |
WIN-270-18 | Highland Council | Wind Farm – Strath Oykel |
WIN-270-19 | Highland Council | Wind Farm – Hollandmey |
WIN-370-4 | South Ayrshire Council | Wind Farm - Craiginmoddie |
WIN-370-5 | South Ayrshire Council | Wind Farm - Knockcronal |
TRL-170-1, 2, 3, 4 & 5 | Dumfries and Galloway Council | Transmission Line – Kendoon to Tongland |
TRL-130-1 | Argyll and Bute Council | Transmission Line – Dalmally to Inverarnan |
Decisions issued by Scottish Ministers this year following a reporter’s report and recommendation to grant consent totalled 952 MW of output.
We also submitted 10 reports to Ministers on applications for a necessary wayleave. During the course of the year 42 wayleaves cases that had been referred to us were withdrawn, some after a considerable amount of work had been carried out on them. At the end of the review period we had 53 such cases in-hand. There is a continuing pattern of a high proportion these cases being withdrawn, for example of the 116 such referred to us since 01 January 2020 only 17 were allowed to reach the stage where we submitted reports to Scottish Ministers. We anticipate there will be a sharp increase in these cases over the coming years and that is a major concern for us in terms of resources and budget.
Compulsory Purchase Orders
Three reports on compulsory purchase orders were submitted this year. These were for land for the Killiecrankie To Glen Garry A9 Dualling; land at Dalwhinnie Water Treatment Works and a flat at Allison Street, Glasgow.
Other Orders and Reports
Trunking order, side roads order and extinguishment of public rights of way order reports relating to the same A9 dualling section were submitted. As were four stopping up and diversion order reports for sections of core paths near Redgorton, Perth & Kinross. Other reports submitted were for a roads order and a stopping up order for various roads in Edinburgh; stopping up orders for Mill Street, Broughty Ferry and Scapa Crescent, Orkney; plus traffic regulation orders for various roads in Luss and Edinburgh.
Core Path Plans
A report into the proposed diversion of North Lanarkshire Core Path 281 was also submitted during the review year. Similar to what we do with Local Development Plans we have commenced early engagement with authorities due to submit a Core Path Plan for examination.
Environmental Appeals
In 2022/23 we issued three decisions on environmental appeals involving the Scottish Environment Protection Agency (SEPA). Two concerned alleged non-compliance with measures under reservoirs acts and orders at Loch Steisebhat, Isle Of Harris and the other concerned conditions imposed on a Marine Pen Fish Farm Permit at Loch Linnhe.
High Hedges
We made 15 decisions in 2022/23 on valid appeals dealt with under the High Hedges (Scotland) Act 2013.
Further information about high hedges can be found in the Scottish Government’s guide to local authorities and our high hedge appeals forms and guidance page.
Historic Environment (Scotland) Act 2014
In 2022/23 we made two decisions on building designation appeals. One for the Byre at Kriklea, Thornhill, Dumfries & Galloway and the other on a second appeal regarding the listing of gates and gatepiers at Linden Park, Hawick.
Community Asset Transfer Appeals (CAT)
DPEA Reference | Authority | Asset |
---|---|---|
CAT-250-2 | Fife Council | Stratheden Hospital, Cupar |
CAT-380-1 | South Lanarkshire Council | The Jock Stein Centre, Hamilton |
CAT-410-1 | Comhairle nan Eilean Siar | Old Co-Op Building, Castlebay, Barra |
We have one other appeal of this type in progress. We have continued to engage with the client division to assist in improving guidance and processes.
Court Of Session Appeals
The table below sets out cases appealed to, and decisions made by, the Court of Session in 2022/23 in relation to appeals decided by reporters.
Case reference | Date referred to Court of Session | Court of Session outcome date | Court of Session outcome |
---|---|---|---|
ENA-120-2019 | 11/05/2021 | 08/04/2022 | Upheld |
PPA-170-2157 | 01/03/2022 | 15/06/2022 | Withdrawn |
PPA-270-2237 | 01/04/2022 | 12/05/2022 | Quashed |
PPA-280-2035 | 20/04/2022 | 20/01/2023 | Upheld |
PPA-400-2121 | 26/05/2022 | 20/01/2023 | Upheld |
HHA-230-19 | 19/07/2022 | 15/11/2022 | Upheld |
PPA-400-2131 | 07/10/2022 | 27/10/2022 | Quashed |
PPA-400-2132 | 10/10/2022 | 27/10/2022 | Quashed |
PPA-120-2059 | 10/10/2022 | 12/01/2023 | Quashed |
ENA-300-2020 | 29/11/2022 | 16/03/2023 | Quashed |
ENA-230-2234 | 03/03/2023 | ||
ENA-210-2019 | 28/03/2023 |
Customer Feedback
We welcome feedback on any aspect of the service that we provide as well as suggestions as to how we can further improve. Please send any comments to DPEA@gov.scot. We have continued to seek feedback on our service through a customer survey for parties involved in delegated casework. A link to the DPEA Customer Survey is sent to all parties with the notification of the final decision and is also available on case publication page on the web. Questions are asked relating to the case publication site, guidance and forms on our web pages, communication, clarity of the decision notice and interactions with staff. Responses in the last year have remained limited, despite efforts to increase participation, and it has therefore been difficult to draw any firm conclusions from the responses.
Stakeholders Forum
Our Stakeholders Forum continued to meet this year in the virtual world to allow us to share experiences and provide us with constructive feedback on our performance and to make suggestions for improvement of the service that we offer. The Group covered a wide range of issues including staffing and budgets; the benefits and dis-benefits of virtual/hybrid PEM’s, hearings and inquiries; improving performance in relation to hearing and inquiry cases; planning reform; DPEA performance; DPEA IT systems; and appeal fees.
Stakeholders Forum Members
Scottish Property Federation
Homes for Scotland
CBI Scotland
Scottish Renewables Planning Group
Heads of Planning Scotland
Planning Aid Scotland
Planning Democracy
Royal Town Planning Institute Scotland
Royal Institute of Chartered Surveyors Scotland
Royal Incorporation of Architects in Scotland
Royal Society for the Protection of Birds
Scottish Planning, Local Government and Environmental Law Bar Group
The Society of Local Authority Solicitors
Scottish Environment Protection Agency
Historic Environment Scotland
Scottish Environment Link
The Law Society of Scotland
Scottish Natural Heritage
Scotland Against Spin
Balerno Community Trust and South West Edinburgh Communities Forum
The Royal Burgh of St Andrews Community Council
The Association for the Protection of Rural Scotland
Sustainable Communities Scotland
Sir Frank Mears Associates & Association of Mediators
Staff Engagement
In the course of the year our staff were invited to take part in a civil service wide staff survey that asked questions on leadership and managing change, their work, their line manager, pay and benefits, resources and workload, learning and development, organisational objectives and purpose, inclusion and fair treatment and their team. Overall, the results showed a slight improvement from 2021/22. From the results we will give particular focus to learning and development and increasing understanding of DPEA’s place in the Scottish Government and our contribution to the National Performance Framework and National Outcomes.
Learning And Development
With regard to the professional development of reporters, we have held hybrid seminars at which external and in-house speakers give talks on planning policy, legislative reform and new issues for our casework. The topics have included the community asset transfer appeals; environmental appeals; short-term lets; reflections on court cases; telecoms infrastructure; national parks; and NPF4. Reporters are divided into four discussion groups, each of which is led by a Principal Reporter and provides a forum for reporters to discuss problems or difficulties, to consult with colleagues, to identify best practice and to promote consistency. A change was made during 2022/23 so that discussion groups now focus on specific aspects of work that the members of each group are currently engaged on.
The Principal Reporters act as professional mentors for more junior reporters and offer advice on procedure and best practice. We also have a system of peer review where a small group of reporters meet to critique their work. The purpose is to enable reporters to exchange constructive criticism on a confidential basis, to benefit from the experience of other colleagues, to resolve problems and again to share best practice.
In suitable cases a junior reporter is paired with a more senior colleague to gain experience of working on more complex cases. This enables a sharing of the burden on complex cases, and more importantly has been invaluable in training less-experienced reporters to undertake more significant casework, particularly those that proceed by hearing or inquiry. This has again especially been the case in the last year in relation to Section 36 Electricity Act cases.
Our system of Specialist Advisers continues to operate where reporters take responsibility for a specific area of our work and feedback to the group on issues arising as well as providing advice with regard to their area of specialism. These subjects include aquaculture; development economics; ecology; energy from waste; flooding; human rights; national park/rural issues; noise; and ornithology.
Requests For Information
Over the year we responded to 31 requests for information under the Environmental Information Regulations. These requests are often of a statistical nature or for case specific information. We also responded to almost 100 pieces of correspondence sent directly to Scottish Ministers.
Complaints
In the course of the year we received eight formal complaints regarding our work – up from three in 2021/22. The complaints covered issues ranging from attendance at an inquiry; delay in issuing a decision; handling of cases; inaccuracies in the decision notice; and failure to consult with the appropriate parties in considering a case. Two complaints were taken to Stage 2 of the complaints process.
Where there is a complaint about an administrative error or some other failure in the service we provide we try to ensure that this is investigated promptly, that an apology is given where our service falls short of acceptable standards and that appropriate remedial action is taken to ensure that this does not happen again. We try to resolve complaints informally in the first instance but a customer may elect to pursue a complaint on a more formal basis, in which case the procedure in our Complaints Policy applies.
If the complaint is about the outcome of an appeal then we explain that the decision of the reporter is final and cannot be revoked or reviewed by DPEA or by Ministers. Customers are, however, made aware of their statutory right to appeal to the Court of Session on a point of law.
Finance
Expenditure | £ |
---|---|
Salaries | 3,506,500 |
Self-Employed Reporter Fees | 293,016 |
Travel & Subsistence | 69,826 |
Administration | 168,476 |
Venue Hire | 14,503 |
Advertising | 15,893 |
Legal Services | 51,226 |
IT Development | 24,787 |
Total | 4,144,227 |
Income* | 366,368 |
Contact
Email: dpea@gov.scot
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